Refund policy

All sales are final

Our courses are digital, and you get access to every lesson the moment you buy. That's why all purchases are final and non-refundable, including bundles and launch-offer purchases. Before you buy, please read the course overview, the full lesson list and what you'll need, so you can be sure the course is right for you and your pet. You'll be asked to confirm that you understand this before you pay.

Billing problems we'll always fix

• You were charged more than once for the same course or bundle.
• You were charged, but the course didn't appear in your account and we can't restore your access.
• You were charged an amount different from the price shown at checkout.

In these cases we'll correct the charge or refund the extra payment to your original card. Refunds usually show up within 5 to 10 business days, depending on your bank.

If we stop offering a course

If we ever withdraw a course you've bought, or close the site, we'll email you at least 90 days before access ends.

Your legal rights

This policy doesn't take away any right you have under the consumer protection laws where you live. If the law gives you a right to cancel or a refund in a particular situation, we'll honour it.

How to contact us

Use the contact form and choose "Payment or billing". Include the email you enrolled with and the course name. We reply within 2 business days.

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Last updated October 16, 2026.