Good things to ask first.

As long as you need. The week counts are a suggested pace. Your lessons stay in your account and the skills check doesn't expire.

Every course starts with short "Before you start" reading lessons on your rights and responsibilities: service animals, emotional support animals, leash and licence rules and safety, for both the US and Canada. Then come the training lessons, each with step-by-step practice, troubleshooting tips and a clear goal. Every lesson ends with a short quiz, and the course finishes with a skills checklist.

About ten minutes. Each lesson is a short read with an animated diagram of the steps, and one exercise. Short, frequent practice works better than long sessions.

No. Everyday Manners and Loose Leash and Recall are made for adult dogs, including ones with a few years of habits.

No. Everything is reward-based. You won't need a prong, choke or shock collar for anything we teach.

Yes. Courses work well together, for example Puppy Foundations followed by Loose Leash and Recall. You can buy them one at a time or save with a bundle. A bundle includes the courses listed on it when you buy; courses added later are sold separately.

Calm on Walks is made for dogs who bark or lunge on leash. If your dog has bitten someone, or you're worried they might, please work with a veterinary behaviourist or certified behaviour consultant in person. Our course can sit alongside that help, but it can't replace it.

Finish every lesson, then go through the course's final skills checklist. Tick each skill once your pet can do it reliably, and the certificate is issued straight away.

That's normal. Go back to the lesson for that skill and practise a few more days. The checklist stays open with no time limit, and you can come back to it whenever you're ready.

No. You confirm each skill yourself, and the certificate says so. It records that you completed the course and its checklist.

No. It's a certificate of completion for the course. It isn't a service animal or emotional support animal certification and doesn't give access to housing, flights or shops anywhere in the US or Canada.

Every certificate has a number. Anyone can enter it on our verify page to see the pet's name and breed, the course and the date it was issued.

US dollars. If you pay with a card from another country, your bank converts it at its own rate.

No. You pay once per course and your access has no time limit.

If sales tax applies to your purchase, it's shown on the payment page before you pay.

All course sales are final, so please read the course overview and lesson list before you enroll. If you were charged twice or can't get into your course, contact us and we'll fix it. This doesn't affect any rights you have under consumer protection law where you live. See the refund policy.

No. You sign in with your Google account, so there's no separate password to remember.